Meridian.
Booking system for a boutique group — A booking engine for a boutique hospitality group that turns a fiddly reservation into a two-tap yes.
Overview
Meridian runs a handful of much-loved venues on a booking flow guests quietly hated. We rebuilt it into something as considered as the rooms.
The challenge
Availability across venues is genuinely complex; the interface had to hide that complexity while never lying about it.
- Real-time availability across venues
- A flow that never dead-ends
- Clear pricing with zero surprises
- An admin the front desk enjoys
Our approach
We modelled the messy availability rules first, then wrapped them in a flow that only ever asks the next necessary question.
- A booking core that respects real rules
- Progressive disclosure, one decision at a time
- An honest, itemised price at every step
- A calm admin for the people who live in it
The outcome
Meridian cut booking abandonment sharply and gave the front desk hours back each week. Guests finish in two taps; staff stop firefighting the old tool.
“Guests book in seconds; we stopped apologising for the old system.”
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